Why has my downline’s and/or own Onboarding packet not been processed yet?

Normally, this is indicative of something absent or pendent.

1. Please go through your e-mail [Including 'Spam/Junk' folders] and collaborate with your Agency Owner (AO) and/or Administrator(s) for any possible communication regarding outstanding requirements [NOTE: Completed packets are prioritized; hence, incomplete or pending agents are processed within 24 to 72 business hours from Onboarding’s receipt of previously unresolved items].
2. Submit a support ticket containing the full legal name(s) and E-mail address(es) of those involved, in addition to the inquiry or update that is requested.